I was at work tonight, going through the sales script as usual. We have a new thing now, where one is expected to ask the person if they want to supply an e-mail address...you either type into the appropriate box, the address or, if they refuse or don't have a computer, "none."
Now, I was working with people into American history--which usually means a lot of ill-mannered uptight blokes, who would make crochety televison character Victor Meldrew, seem more like David Attenborough.
Anyway, I'm about to "code out" a call--meaning, I indicate by clicking a certain box, specifically why i didn't make the sale...To say the pompous ill-mannered git was a massive arsehole, would be a gross understatment. But, that's what you have to expect, from these sorts of people.
And...I just stopped and stared at my screen, gobsmacked. Open-mouthed, disbelieving.
I was sat there stunned, because some co-worker who'd handled this particular record before me, wrote in the box, where the e-mail address or "none" was supposed to go: "PRICK."
Well, yes, yes, the man was--I was in complete agreement with that--but not out loud, for cripes sake!!!
I mean, it's a sucky job, having to deal on the phone every night, with hundreds of ill-mannered, mean, nasty, stupid American prigs night after night--yet, what we think about these morons, is supposed to stay in our heads, or be bitched about behind the closed doors the ladies loo....not written down in plain sight, on the script---which the CLIENT will be reading!!!
Jesus, that sort of shite could make us all lose our jobs, as this is our biggest client!
So, I wrote down the information about the record--I mean, I was truly...stunned, that anyone would be that stupid and immature--even in our office, which more and more often resembles a kindergarten class--thanks largely to the stinking teenage reps--and, lenient supervisors...who consistantly allow teenagers to get away with stuff us adults are never allowed to.
Anyway, I go to draw this potentially damaging breech of office rules (and professionalism) to the supervisor's attention-- (I don't want them thinking it was me, who did it)...and do I get THANKED for pointing this thing, that could lose us our biggest client, out?
Hell NO!
I get YELLED AT for not coding out the call--which only happened because I needed to write down the effing information, so they could trace the culprit, and make sure he/she doesn't do it again.
Un-fricking-believable!
Especially in light of the fact that I have been COMPLIMENTED a number of times by my supervisors, for coding out calls very quickly!
If I'm not coding out a call right off, 98% of the time there's a GOOD reason--1. the computer programme is frozen and won't budge off the page, no matter how often I click it. Or, 2. There's a problem with the record or customer, and I'm busy writing down information to give to my supervisor. 3. The supervisor or a co-worker is asking a work-related question, and I'm temporaily distracted. 4. The supervisor tells me to not code out the call right away.
Well, next time there's a problem--I'm effing going to IGNORE it! 
my employers! Why should I make the effort to point out a problem(s), if all I'm going to get is bitched at? Screw that!! 
I thought I was doing the right thing, but I don't think there is a "right" thing, in this company, any longer...well, I came damn near close to turning in my card key and walking out the door forever, tonight, let me tell you! This isn't the crappiest employer I've ever had, but it certainly is the most disorganized, slovenly and trashy one!
